Communication Skills for Nurses by Claire Boyd

By Claire Boyd

Survive placements and perform with this crucial consultant for all pupil nurses.


Providing phrases of knowledge and suggestion from real-life pupil nurses, Communication talents for Nurses is a convenient, moveable, and enjoyable advent to the most important communique and interpersonal abilities you’ll desire on placement and as a registered nurse.

Special gains:

  • Developed through scholars, for students
  • Clear, elementary, and jargon-free
  • Explains how one can use your interpersonal talents successfully, speak with sufferers with particular stipulations, and deal with either criticisms and compliments
  • Features suggestions and suggestion from genuine lifestyles nursing students
  • Examples and questions in response to actual existence nursing and healthcare situations

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Extra info for Communication Skills for Nurses

Example text

In the first scenario the nurse has taken the role of a parent figure, with an authoritative position over the patient. In the second scenario the nurse demonstrates a position of equality and speaks to the patient as one adult to another. 3. 3 Tutor: Why are you always late for your study days? Student: I have to catch two buses to get here on a morning and it’s not fair. What states have been adopted here? The tutor has adopted a parent state and has received a child ego state from the student in return.

KEY POINTS • • Customer service The importance of first impressions Bibliography Bradley, S. (2007) S/NVQ Customer Service. Level 2/3. Heinemann, Oxford. NEBS Management (2000) Caring for the Customer, 3rd edn. Pergamon Flexible Learning, Oxford. NHS Confederation (2011) Feeling Better? Improving Patient Experience in Hospital. pdf. 46 Chapter 5 ..................... INTERPERSONAL SKILLS Communication Skills for Nurses, First Edition. Claire Boyd and Janet Dare © 2014 John Wiley & Sons, Ltd. Published 2014 by John Wiley & Sons Ltd.

Currie, J. (2002) Improving the efficiency of patient handover. Emergency Nurse 10(3), 24–27. Hoban, V. (2003) How to handle a handover. Nursing Times 99(9), 54–55. Lamond, D. (2000) The information content of the nurse change of shift report: a comparative study. Journal of Advanced Nursing 31(4), 794–804. McCray, J. (2009) Nursing and Multi-Professional Practice. Sage Publications, London. National Blood Transfusion Committee (2006) Amazing You – Let’s Learn About Blood with Billy Blood Drop.

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