By J.H. Van Mossel
Dutch housing institutions have a marketplace percentage of approximately 33 in step with cent of the total Dutch housing inventory. They spent round 2.8 billion Euros a yr at the upkeep of dwellings, of which exterior providers account for about 89 in step with cent. exterior carrier providers can as such be obvious as an extension of the housing institutions in enjoyable their public projects and personal ambitions. upkeep provider supply provides a chance for top of the range interplay with tenants.At the instant upkeep provider supply seems to be of a suboptimal caliber resulting in a under power tenant pride. With this a necessary a part of the pursuits of housing institutions isn't really fulfilled optimally. This examine unearths the basic determinants of upkeep provider caliber which will advertise tenant delight. Commodity thoughts for the paying for of upkeep providers are constructed which make its optimization attainable from the viewpoint of tenant satisfaction.IOS Press is a world technology, technical and clinical writer of fine quality books for teachers, scientists, and pros in all fields. a number of the components we submit in: -Biomedicine -Oncology -Artificial intelligence -Databases and data platforms -Maritime engineering -Nanotechnology -Geoengineering -All features of physics -E-governance -E-commerce -The wisdom economic system -Urban reviews -Arms regulate -Understanding and responding to terrorism -Medical informatics -Computer Sciences
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Extra resources for The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector. Optimising Commodity Strategies for Delivering Maintenance Services to Tenants - Volume 17 Sustainable Urban Areas
Example text
For housing, on the other hand, facility services are provided around dwellings, including the maintenance of communal greenery and paving, and the cleaning of shared areas, and these contribute directly to the value delivered to the customer. As being more than just a facility, then, it is an actual part of the primary process. This thesis recognises sixteen different maintenance services. The categories are in line with previous research (Straub, 2001), with modifications made in response to recommendations from front- and back office housing association staff and tenants’ comments (respondents in the field research; see Chapter 5).
Commodity strategy is described in relation to five pillars: specifications, requirements of appropriateness of suppliers, award criteria, the relation between the purchasing organisation and the service supplier, and contract-related incentives. As with Chapters 2, 4, and 8, an adapted version of this chapter is included in the Habiforum report Inkoop van onderhoud en goede dienstverlening (Van Mossel and Straub, 2007b). The research question addressed is the same as research question 3: ■ Which commodity strategies facilitate the optimisation of tenant satisfaction regarding maintenance services?
Multiple private tendering is less popular, and multiple public tendering is rare. Some housing associations have internal regulations, including thresholds, for the form of tendering to be used. Some housing associations apply the Uniform Tendering Rules (UAR) and, more recently, the Tendering Regulations for Works (ARW). The ARW 2005 came into existence on 1 December 2005, and is a description of procedures for applying national and European public tenders (in accordance with the Public Contracs (Tendering Rules) Degree (BAO).