The difficult hire: seven recruitment and selection by Dennis Doverspike

By Dennis Doverspike

Study the fundamental rules of recruiting, despite your and achieve the next point of good fortune in recruiting the tricky lease.

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Control should be established right from the beginning. In order to maintain and establish control, you must be organized. You must have a plan and follow it. Conversation and communications should be controlled, but not dominated, by the recruiter. The candidate should not dominate interviews, even if they are the one doing most of the talking. The best way to create and hold onto control is to ask questions. As long as you are asking questions, you are in control. The best types of questions to ask are those which lead to the collection of information on job related behaviors.

Well, those are all difficult hires. However, difficult hires also occur in much less exotic professions. Some examples of difficult hires we have encountered include: Page 10 Financial institutions, insurance companies or any retailer or manufacturer trying to recruit large numbers of customer service or call center representatives. The retailer trying to attract professional sales associates. Telemarketers trying to recruit large numbers of direct marketing representatives. The small restaurant owner trying to attract servers and cooks to work lunch hours.

Candidates for jobs do not necessarily stand in long lines waiting to be interviewed by the recruiter. As a result, companies often find themselves with hard to fill positions, or, as we refer to them, difficult hires. For example, consider the case of Chris Spears applying for the position of Customer Service Representative at First Rollins Bank, which is located in an area where unemployment is close to zero and every retail establishment seems to have help wanted signs in the window. First Rollins Bank went through a temporary period of financial instability and had to lay off a large portion of its workforce.

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