By Ralf Plattfaut
This ebook introduces a process-oriented dynamic strength framework to review either, provider innovation and enterprise procedure administration (BPM). effects from functions in numerous case experiences and surveys are stated. They replicate, e.g., potential improvement and adulthood types. in response to those findings, a mode to aid carrier innovation is brought. this technique will help corporations in constructing new carrier enterprise versions in a more beneficial and effective means. In modern day networked carrier society, carrier innovation turns into more and more very important. purposes for this improvement are available within the transformation of economies and within the transforming into value of product-service platforms. the concept that of carrier innovation is expounded to company approach administration (BPM) and stocks a number of vital features. They either are process-oriented dynamic services to conform (service) approaches to altering environments.
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Additional info for Process-Oriented Dynamic Capabilities: Framework Development, Empirical Applications and Methodological Support
Sample text
BPM maturity models are both widely used in practice and of growing interest in research. They describe typical patterns of capability development (here: BPM development) by means of a linear sequence of stages that forms a natural path from an initial to a target maturity stage (Pöppelbuß 2012; Pöppelbuß et al. 2011a). With regards to the two research objectives, BPM was studied in terms of the six capability areas strategic alignment, governance, 32 4 Results methods, IT, people, and culture (Rosemann and vom Brocke 2010; Rosemann and De Bruin 2005; Rosemann et al.
Firstly, unfreezing is the activity of breaking up existing work structures. Unfreezing is an important aspect in process innovation projects. The changes and change strategies as well as the anticipated benefits have to be communicated (Kotter 2007). Secondly, changing refers to the actual implementation of process change. The central issue in the changing activity is the speed and the means with which business processes are adapted. Lastly, freezing relates to the tasks necessary to foster internalization of the new processes.
A service can be defined as “a time-perishable, intangible experience performed for a client who is acting as a coproducer to transform a state of the client” (Spohrer and Maglio 2008, p. 240). Moreover, an important characteristic of services is their process nature (Katzan 2008). Bitner et al. (2008) even argue that services can be understood as processes. As such, service provision is an operational capability. The development of new services (service innovation) borrows key concepts from the product development literature (Alam and Perry 2002; Menor et al.