By Malcolm Carlaw
Coping with and Motivating touch middle staff unearths tips on how to strengthen morale, streamline enterprise approaches, and encourage extraordinary functionality from frontline revenues and repair employees. This inventive and useful e-book offers quick aid to an individual who is aware the problems of coping with within the various and dynamic touch heart atmosphere.
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Additional info for Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Example text
Can You Feel Your Feet? Depending on the height and shape of both you and your chair, a footrest may help you to sit more comfortably. Here’s how to determine if you need a footrest: while sitting at your workstation with your fingers on the keyboard and your forearms parallel to the floor, you should be able to rest your feet comfortably, sit with your knees in a comfortable position, and not experience any uncomfortable pressure on your feet and legs. If this doesn’t describe how you feel in your chair, you may do better with a footrest.
1. I have the tools, support, and resources I need to do my job well. 1 2 3 4 5 6 7 2. Management values my contributions to the organization. 1 2 3 4 5 6 7 4. I feel a sense of camaraderie with the others in my work group. 1 2 3 4 5 6 7 5. I am rewarded when I do well. 1 2 3 4 5 6 7 6. I am taught in a helpful and constructive way how I can improve at my job. 1 2 3 4 5 6 7 7. My manager and/or supervisor treats me with respect. 1 2 3 4 5 6 7 3. I enjoy my work. 12 q How to Motivate Contact Center Agents 8.
In what ways do you hope to grow and learn in this job? Creating Your Own Survey You may want to try your hand at coming up with an informal survey that’s customized to your unique work environment or to a particular area of concern. Another option is to create a few mini-surveys, each of which relates to a specific aspect of the agents’ work life. For example, you might create one survey that assesses how agents feel about their day-to-day work activities, another that focuses on their feelings about the management and organization as a whole, and yet another that asks agents what incentives motivate them to perform well on the job.