By Allison Rossett
Job Aids and function help within the Workplace supplies us every thing we’ve ever desired to find out about those beneficial instruments and techniques! Allison Rossett and Lisa Schafer have created a complete, pragmatic, and extremely readable guide. The authors don’t exaggerate once they declare it’s ‘knowledge everywhere.’
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Additional resources for Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere
Example text
11. Ask half of the group to follow the procedure on the first card to load and activate the machine and the other half to remove cut potatoes by following the procedure on the second card. 12. Provide feedback and then ask the individuals to exchange cards and roles. 13. Elicit questions. 14. Remind employees about the popularity of French fries and their importance to the business, the benefits to be derived from use of the new machine, and the importance of safety features. Show them where the two laminated cards are posted.
If training is essential, because employees must know it by heart or require skills to take advantage of resources or not knowing threatens professional standing, so be it. The point is not to cast off training and development, or even to advocate for it, but to use it judiciously, appropriately, often in concert with performance support. The goals are what matters. They are plentiful, from planning an effective meeting, writing a good brief, qualifying a client, spelling correctly, to making a good decision about what to eat or where to go for more information about salt, calories, or cholesterol.
This card lists daily and weekly maintenance tasks and illustrates necessary steps. Demonstrate maintenance tasks by following the procedures listed on the card and then ask each assistant manager to do the same. Provide feedback on each person’s performance and reiterate the importance of maintenance to safety, productivity, and cleanliness. Remind the assistant store managers of the importance of coaching employees. 16. Provide managers with copies of the two laminated cards so that they will have them for their reference, for the training, and for employees to refer to later.